If you’re thinking of taking your business to the next level, using relevant technology to your advantage might be the solution you need.
With modern technology, you can easily optimize productivity, marketing, and customer satisfaction.
In addition, technology can help your business gain a competitive advantage in your niche.
Whether your business is a business-to-business (B2B) or a business-to-consumer (B2C) enterprise, you’ll greatly benefit from technologies such as automation, artificial intelligence (AI), analytics, digital marketing, and cybersecurity.
However, implementing technology that suits your IT needs might be a daunting task, especially if you’re running a start-up company. If that’s the case, seeking the advice of an IT support company might be your best bet.
An IT support company can help you assess your IT requirements and determine the technology you should procure for your operations.
Moreover, they can be the supplier for the equipment or software you need and offer reasonable rates for after-sale support services.
To help you figure out how you can leverage technology to improve your business performance, here are some tips you can follow based on the option you go for:
- Mobile Marketing
With more than two-thirds of the world population using smartphones, mobile marketing channels can quickly boost your leads and conversions. There are several ways in which you can use mobile marketing.
If you have a website, it should be mobile-friendly to offer a good user experience for customers who are likely using their phones to browse it.
Another idea is to create a landing page that helps you gather your clients’ mobile phone numbers and emails. Then, you can use those details to send personalized advertising text messages, coupons, or sale alerts.
Moreover, in your marketing strategy, you can leverage personalized marketing emails.
You can also develop a business app that your customers can install on their mobile phones and connect with your business better. They can use the app to purchase products or request services as well.
- Artificial Intelligence
Artificial intelligence is one of the technologies that’s gaining wide application in all kinds of businesses. Among the leading types of AI has to do with the utilization of robots in manufacturing.
You can use robots to monitor processes by connecting them to sensors that monitor temperature or other factors. Additionally, some robots can function as human assistants to work alongside people and receive orders.
Another application of robots is the chatbots you find on websites. They come in handy for online shops as they help customers navigate the website and go through the payment process.
With chatbots, you can attend to hundreds of customers at the same time in line with human agents. Besides the mentioned application of robots, other examples of artificial intelligence include:
- Social media monitoring
- Virtual travel booking agents
- Automated financial investing
- Smart assistants
- Disease mapping
- Proactive health care management
- Voice Search
It’s believed that many millennials prefer to use the voice search option rather than the typical typing method. As a result, this has put pressure on business owners to ensure that their websites make this service available to accommodate the entire spectrum of your customers.
Furthermore, a voice search service can help in boosting your website on search engine results pages (SERPs) since voice search is one of the factors that Google uses to rank websites.
Thus, if you’d like to keep up with the growing competition in your niche, you need to take advantage of the latest innovations.
- Online Payments
These are a game changer in how you can transfer funds from one account to another. Having several options of payment that can link with bank accounts can help in processing payments quickly.
There are several kinds of credit cards that are accepted globally. Thus, you need to make online payment services available to your customers.
The money transfer world is now using internet banking and FinTech as well. Other online payments options such as PayPal come in handy as opening an account is relatively fast and can be linked to other money platforms such as credit cards.
Failing to leverage web-based payment methods may lead to loss of potential customers, especially those located from the physical address of your business.
Before understanding automation, many people thought it was meant to replace human workers in offices. On the contrary, it was meant to improve accuracy and productivity. Automating some repetitive tasks can relieve your employees and help them focus on other activities.
You can automate warehouse activities such as the packaging and labeling of products. Additionally, you can automate some email responses, especially when a new customer signs up for your email list.
In that case, you can easily send a personalized congratulation email to every new subscriber.
Moreover, you can automate your payment system, which helps reduce the chances of your workers making critical financial errors. Furthermore, you can automate some customer support processes that’d help attend to your customers’ most urgent needs 24/7.
- Digital Marketing
Marketing is vital for any business as it allows them to expose their products and services to prospective customers. Apart from the traditional methods of marketing, you can leverage digital marketing strategies.
However, if you haven’t tried this before, you may need the help of experts because it requires relevant skills to accomplish a successful digital marketing campaign.
If you don’t have in-house talent, you can hire a freelancer or even a digital marketing agency.
A well-planned digital marketing campaign can significantly grow your website’s organic leads and also increase the rate of conversions. However, you need to do good research to know your target audience and create the right personas.
Some of the best digital marketing strategies you can use include content marketing, search engine optimization (SEO), affiliate and influencer marketing, and social media marketing.
- Data Analytics
Data enables business owners to make informed decisions. If you own a website, you can leverage the ‘cookies’ technology to help you collect customer data.
They can study user behavior on the internet, such as the sites they regularly visit based on their web search history. This information is transferred by cookies from the client’s device to your server.
Once you’ve received that information, you can use it to carry out personalized marketing to your customers after becoming aware of the products they like. Data analytics may also be used to improve customer service and boost production.
Regardless of the kind of business you own, technology will always provide a way for you to optimize your performance. Suppose you aren’t aware of how to incorporate technology in your organization.
You can seek help from a reputable IT support company to help you procure tailored technology that’s most suitable for your business needs.