Just before you begin or assign your developers to integrate a chatbot into your mobile app or website, you really need to know all the things about it. Well, you might feel that there might be something wrong with chatbots, but that is not the case.
Basically, there are two kinds of chatbots, and based on your requirement, you must select them.
The first one is a virtual assistant used for helping individuals in finding details, remembering things, and even making purchases. Some of the major examples of these are Microsoft’s Cortana, Amazon’s Alexa, and Google’s Assistant.
These voice-enabled chatbots allow you to interact and command them by instructing them to do something. In addition, they run on ML, so it means they depend on AI for learning and figuring out what instructions you want them to follow.
The second chatbot is nothing but a messaging app. This is suitable for brands and businesses that are active or online 24/7.
You can use such chatbots for providing basic customer support like an instant response, complaint resolutions, and faster replies. In this chatbot, users will provide their queries, which will be just like chatting with a real human customer care executive. Through the pre-programmable rules, messaging-type chatbots will be able to interact with users.
However, these are just the basic classifications of the various chatbots that you can use. Frankly, there are more of such classifications, that you might have to know before you start using a chatbot for your business by integrating it into your app or website.
Knowing More About Chatbots
1) Designed With Future Expansion
While you are developing a chatbot, you need to continue checking your priority list. It will ensure that your chatbot is able to handle the future addition without the requirement of overhauling.
While the scaling aspect is going on, various teams will start adding their own flow of conversations in the chatbot, and then it will be implemented as soon as possible.
By creating a chatbot that is filled with the scope of future expansions will avoid all kinds of messy and sticky situations. Also, it will create brand new opportunities for others in using the platform.
2) Software Designed For Chatting With Users
You know the basic aspect of having a chatbot. It is used for chatting with users. So, keep in mind that the words will create a huge impact, and most importantly, they need to make some sense.
You need to make sure that the conversation is natural to the user, especially to the one who can’t express themselves in a better manner.
Such individuals will try various ways, so it makes it necessary that you need to have various conversation styles in your chatbot. Besides, the starting and ending of the conversation are the ones that will bring in more data for feeding chatbot and developing as well as taking it to the next step.
Also, users can be doing a lot of things on the website or app just before they enter into a conversation with chatbots. So, you must take into account this information too.
Here each of the entry points will assist chatbot to start their conversation in a natural way. Through the information on the entry point, it will be easy for the chatbot to act using various kinds of communications.
3) Like Taking To Chatbots
Various reports suggest people like getting their solutions from chatbots is what people like. They often like getting replies to their solutions and interacting with online chatbots. More than 60% of individuals prefer communicating with chatbots rather than normal human beings.
4) Chatbots Got Their Own Personality
Since chatbots are based on ML, which is the subset of AI, they are bound to have their own personality. Various people aren’t aware of this, but it is really true. Initially, during the beginning stage, it is an underdeveloped personality.
However, as time moves on, it will continue to develop more and starts to learn from users. Here, it will be learning from every user that it has a conversation with.
5) Not Requiring Other Applications
As chatbot is based on the chatting-method, users have to type in their questions for getting the required answers. Here, it would make the users feel that they are discussing with a real human being, right at the other end.
However, all throughout this process, users won’t have to install any new kind of application. You can integrate the chatbot with the existing app or website without making any modifications.
6) Always On And On
Do you know that chatbots will be working 24/7? They won’t require any holiday or leave. Here the major advantage is that the more they work, the better they can deliver the best performance.
Due to these various business around the world are using chatbots and adding them to their apps or website.
7) Providing Fallbacks
Right now, there are chances that chatbots might face some issues as AI technology is still in the infancy stage. So, this is the stage where real individuals can assist and delight customers, right at the same time.
The involvement of real people makes it easy for customers to get replies to their questions, which chatbots themselves haven’t prepared.
8) Instant Help
Besides being active around the clock, chatbots are fast too, especially when it comes to responding to customers. You will get replies faster as soon as customers add questions.
9) Providing Recommendations
As per various studies and surveys, customers using chatbots will get immediate advice and suggestions.
In addition, they will display a good amount of interest in recommendations for products of the hotel, retail stores, accommodations, pharmacy products, etc.
10) Chatbots Are Here To Stay & Improve
No doubt, chatbots are seriously here to stay, and they are bound to get better with the passing of time. Slowly, they start by learning from users, and then they will start to provide better communications. It is a belief for consumers that they require chatbots for a faster reply to their queries.
No doubt chatbots are the best thing for businesses and brands.